Customer Identity Access Management Manager

As pioneering innovators for over 100 years, our client emphasizes on fostering their talent, expanding their abilities, and discovering new opportunities - simply because it makes people happy. When people are happy, they will be able to develop their careers with wholehearted enthusiasm supporting the business with genuine interest, focused strength, and great ability, better equipped with experiences that help more people live Healthier, Longer, Better Lives.

Build a long-lasting career & sustainable future by helping customers and the community lead Healthier, Longer, Better Lives. If you believe in being better, we’d love to hear from you.

We are seeking a Customer IAM Operations Manager who will manage and ensure successful delivery of Customer IAM operations and to ensure that all services/products are delivered according to targets.

**Responsibilities**:

- Manage and ensure successful delivery of Customer IAM operations and to ensure that all services/products are delivered according to targets.
- Ensure daily operations and system workflows follow global standards and security policies.
- Monitor and review operations performance regularly against measured SLA and Operational KPI.
- Manage vendors performance and to ensure that the vendors are delivering services and meeting service levels stated in the contract.
- Ensure services/products are managed and delivered in accordance with company’s IT Security and other relevant policies and standard.
- Contribute to short term and long-term strategic road maps for Customer IAM service management and ensure goals and initiatives are aligned with the Group Information Security objectives.
- Collaborate with internal and external stakeholders to review existing processes, capture operational challenges, and develop business requirements for improvement.
- To drive Continuous Service Improvement initiatives in improving service quality, efficiency and compliance.
- Point of escalation for business units and other stakeholders. Acting as advocate to ensure issues addressed to satisfaction.
- To manage the contracts and finances related activities for Customer IAM products and services. This includes working with Vendor & Contract Management, Finance, Sourcing, vendors and all relevant stakeholders.
- To manage and perform compliance management, reporting, license management and billing related activities with relevant stakeholders.
- Maintain relationship between group teams providing standardized requirements, technology development and security.

**Job Requirements**

Qualifications:

- Degree in IT, Security, or any other relevant discipline
- **CISSP/ CISM/ CRISC/ ITIL** preferred

Other requirements:

- **5-8 years of Information Security** related working experience
- **3-5 years of Service/Operations Management and Service/Operations improvement **related working experience
- Technical knowledge of **IAM, Cybersecurity and other security domains **like UX/CX
- Solid understanding of **at least one** **Customer IAM product (e.g. Okta, ForgeRock, Azure B2C)**:

- Good understanding of **Single Sign On, Identity Federation and the related authentication protocols including OAuth, OIDC and SAML**.
- Working knowledge of **ITIL processes**, particularly **Request, Problem, Incident and Change Management, how they interrelate, and how they can be adopted successfully.**:

- Basic understanding of **IAM governance, risk and compliance **principles and processes.
- **Malaysian citizens only**:

- Knowledge in Cantonese or Mandarin is a plus

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 5-8 years Information Security related work experience?
- Do you have 3-5 years in a Service/Operations Management and Service/Operations improvement related work experience?
- Good understanding of Single Sign On, Identity Federation and the related authentication protocols including OAuth, OIDC and SAML?
- Do you have knowledge in Customer IAM products Okta & ForgeRock? if No, what other Customer IAM products?
- Do you have basic knowledge of IAM Governance, Risk & Compliance principles & processes?
- Will you now or in the future require sponsorship for employment visa status?
- Notice period / Availability?
- Do you have technical knowledge of IAM, Cybersecurity and other security domains?
- Do you have knowledge of ITIL processes, especially Request, Problem, Incident and Change Management?

**Language**:

- Chinese (preferred)