Assistant Manager, Customer Operations
1 week ago
Assistant Manager, Customer Operations
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
**Job Summary**
Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
**Responsibilities**
Leadership
- Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
- Plans core duties for the team to complete.
- Ability to manage and supervise the project team
Systems Support
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer
Vendor Management
- Manages, briefs, and instructs vendors for installation, testing, and labeling
Maintenance
- Performs preventive maintenance to Data Centers equipment to prevent faults from occurring
Project Management
- Handles multiple projects and assists in designating work to team
Technical Expertise
- Extensive knowledge in network and equipment platforms, systems, and circuits
**Qualifications**
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
-
Assistant Manager, Customer Operations
2 weeks ago
Cyberjaya, Malaysia Equinix Full timeAssistant Manager, Customer Operations **Job Summary**: Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. **Responsibilities** **Leadership** - Provides direct...
-
Customer Operations Manager
2 weeks ago
Cyberjaya, Malaysia Nasstar Full time**WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...
-
JR-531101 Assistant Manager, Customer Operations
2 weeks ago
Cyberjaya, Selangor, Malaysia Half the sky Full time $60,000 - $120,000 per yearAssistant Manager, Customer OperationsEquinix is the worlds digital infrastructure company, operating 240+ data centersacross the globe andproviding interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Operations Assistant
2 weeks ago
Cyberjaya, Selangor, Malaysia 2homez Management Sdn Bhd Full time 24,000 - 30,000 per yearThis role is handling daily operations and responsible for delivering excellentcustomer service and administrative assistance to residents and guests within abuilding or residential complex. Acting as a key point of contact, they handle inquiries,requests, and concerns related to the property and its facilities. The role includesoverseeing access,...
-
Assistant Operations Manager
7 days ago
Cyberjaya, Malaysia SIMA AUTO PARK (M) SDN BHD Full timeJob Summary: Key Responsibilities: 1) Operational Management: - Oversee all aspects of car park operations including staffing, scheduling, and daily procedures. - Ensure the car park is clean, well-maintained, and meets all safety and regulatory requirements. - Monitor and manage parking equipment, including payment machines and security systems,ensuring...
-
Admin Assistant
7 days ago
Cyberjaya, Malaysia 10 GRAM RESTAURANT Full timeAssist the Operations Manager in handling day-to-day administrative tasks. - Prepare and manage reports, presentations, and correspondence for management. - Support the Operations Manager in the planning and execution of operational procedures. - Monitor operational activities to ensure smooth workflow and efficient task execution. - Coordinate between...
-
Operations Manager
1 day ago
Cyberjaya, Malaysia Nukilan Biruni Trading Full timeThe Operations Manager is responsible for ensuring the smooth, efficient, and accountable running of the company’s daily operations. This role oversees systems, timelines, and team coordination across departments including finance, HR, logistics, and production. With a sharp eye for detail and a proactive mindset, the Operations Manager builds the internal...
-
Assistant Retail Manager
5 days ago
Cyberjaya, Malaysia Bakez Grocer Full time**(Full-Time / Part-Time Opportunities Available)** **Location**: Cyberjaya, Selangor **Note**: This is a fully on-site position. Remote work is not available. We are seeking dynamic, responsible, and customer-focused individuals to join our retail team. In this role, you will support the Retail Manager in ensuring smooth daily operations and delivering an...
-
Operation Manager
2 weeks ago
Cyberjaya, Malaysia PRO OFFICE TECHNOLOGY SDN BHD Full time**Duties and responsibilities** - Develop and implement operational policies and procedures for efficient operations - manage day-to-day operations, overseeing the operations team and department - monitor employee and team performance, offering coaching, training, and feedback for improvement - handle budgets, forecasting and resource allocation to meet...
-
Customer Service Operation
5 days ago
Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time**Job Details**: - Location: Cyberjaya - Contract Duration: 6 months - Working Hour: Monday - Friday, 9am - 6pm **OR **8.30am - 5.30pm - Offered Salary: Up to RM 3,200 **Responsibilities**: **General Inquiries**: - To handle and resolve all queries relating to marketing activities. - Troubleshoot and resolve transaction related issue at station which may...