Assistant Manager, Customer Operations
2 days ago
Assistant Manager, Customer Operations
**Job Summary**:
Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
**Responsibilities**
**Leadership**
- Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
- Plans core duties for the team to complete.
- Ability to manage and supervise the project team
**Systems Support**
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
**Installation**
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer
**Vendor Management**
- Manages, briefs, and instructs vendors for installation, testing, and labeling
**Maintenance**
- Performs preventive maintenance to IBX equipment to prevent faults from occurring
**Project Management**
- Handles multiple projects and assists in designating work to team.
**Technical Expertise**
- Extensive knowledge in network and equipment platforms, systems, and circuits
**Typical Degree & Years of Experience**
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.
-
Customer Operations Manager
2 days ago
Cyberjaya, Malaysia Nasstar Full time**WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...
-
Cyberjaya, Selangor, Malaysia Half the sky Full time $60,000 - $120,000 per yearAssistant Manager, Customer OperationsEquinix is the worlds digital infrastructure company, operating 240+ data centersacross the globe andproviding interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Operations Assistant
2 days ago
Cyberjaya, Selangor, Malaysia 2homez Management Sdn Bhd Full time 24,000 - 30,000 per yearThis role is handling daily operations and responsible for delivering excellentcustomer service and administrative assistance to residents and guests within abuilding or residential complex. Acting as a key point of contact, they handle inquiries,requests, and concerns related to the property and its facilities. The role includesoverseeing access,...
-
Operation Manager
1 week ago
Cyberjaya, Malaysia Madre Sdn Bhd Full time**Job description**: - Oversee equipment & property maintenance - Training and perform regular performance, and provide feedback to achieve KPIs - Provide solutions that address performance issues in a timely and effective manner - Plan, manage, coordinate and monitor the operational functions to include staffing, process flow, budget management, and daily...
-
Assistant Operations Manager
2 weeks ago
Cyberjaya, Malaysia SIMA AUTO PARK (M) SDN BHD Full timeJob Summary: Key Responsibilities: 1) Operational Management: - Oversee all aspects of car park operations including staffing, scheduling, and daily procedures. - Ensure the car park is clean, well-maintained, and meets all safety and regulatory requirements. - Monitor and manage parking equipment, including payment machines and security systems,ensuring...
-
Assistant Centre Manager
1 week ago
Cyberjaya, Malaysia GILMORE HOUSE THERAPY SDN BHD Full timeKey Responsibilities: Team Leadership: - Assist in recruiting, training, and supervising staff members. - Provide guidance, coaching, and support to team members to foster a positive and productive work environment. - Delegate tasks and responsibilities to team members based on their skills and strengths. Operational Management: - Collaborate with the...
-
Cyberjaya, Malaysia ESI AMEA - South East Asia - Malaysia Full timeRequisition ID: 22470- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Senior Engineer, Operation & Maintenance (Steam) **Responsibilities**: - Responsible for executing and supervising the boiler operation and maintenance (O&M) activities, its related mechanical and electrical (M&E) equipment, and associated systems, complying with the statutory and...
-
Manager Operations
1 week ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Operations Management Operations Supervisor operations skills BPO Operations Operations Manager Call centre Operations Operations Quality operations...
-
Operation Manager
2 days ago
Cyberjaya, Malaysia PRO OFFICE TECHNOLOGY SDN BHD Full time**Duties and responsibilities** - Develop and implement operational policies and procedures for efficient operations - manage day-to-day operations, overseeing the operations team and department - monitor employee and team performance, offering coaching, training, and feedback for improvement - handle budgets, forecasting and resource allocation to meet...
-
Customer Operations Specialist
7 days ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Customer Operations Specialist - Order to Cash [ **客戶服務 (粵語 演講候選人) ]** **Oil And Gas Company** **Cyberjaya, Selangor** **6 Months Contract** **Mon - Fri, 9 am - 6 pm (OT Allowance Provided)** **RM 2500 - RM