Dealer M&p and Policy Management Associate

2 days ago


Bandar Sunway, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

1) Handling MNP Reject Management team. Nationwide MNP port in support from end to end. Increase successful port in number by actively follow up and resubmission for rejected MNP.

2) Act as 2nd level checker to ensure all the high risk transactions being reviewed before approve in system. (Eg: Zerolution contracts, additional lines approval, registration on written-off/blacklist or overdue account)

3) Managing various registrations and change of service request from internal customer; request inclusive of test line and roaming line.

4) Ensure all the transactions completed as per SOP requirement and within the agreed service level. Consistently escalating issue encountered to relevant parties for resolution.

5) Work closely with management team to handle operational tasks and proactively supporting ad-hoc assignment and process improvement to promote high level of efficiency and accuracy in business.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.



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