Service Desk Korean Speaker
2 days ago
**Job Title
- Service Desk Analyst**
**Job Type
- Permanent**
**Work Location - Bukit Jalil**
**Working Shift
- Rotational**
**Responsibilities**:
1. **User Support**:
- Troubleshoot hardware, software, and network issues, guiding users through resolution steps.
2. **Incident Management**:
- Log, track, and prioritize incidents using the ticketing system.
- Escalate complex issues to appropriate support teams while ensuring timely resolution.
3. **Customer Communication**:
- Maintain clear and timely communication with end-users regarding the status of their reported issues.
- Provide step-by-step instructions and training to users for common technical problems.
4. **Documentation**:
- Create and update knowledge base articles for common issues and resolutions.
- Document troubleshooting steps and solutions to build a comprehensive support resource.
5. **Collaboration**:
- Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience.
- Participate in team meetings and contribute to ongoing process improvements.
6. **User Education**:
- Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.
- Create user-friendly guides to empower users to troubleshoot common problems independently.
**Skills**:
- Strong problem-solving and analytical skills.
- Familiarity with ITIL best practices is a plus.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Exceptional communication and interpersonal skills.
Pay: RM8,000.00 - RM12,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
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