Customer Service Representative(Korean Speaker)

2 weeks ago

Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

**Job Expectations**:

- Understand customer enquiries related to their hotel bookings and respond via applicable
- Understand customer enquiries and ensure they are answered or routed through the appropriate

support channel
- Making outbound calls to the hotel in urgent cases
- Manage customer escalations and ensure that these are answered, tracked, and escalated as

required
- Perform all procedures accurately, including following client's documented call flows, work

processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers

are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the

processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers,

in their native language

**Skills Required**:

- High school in any discipline with 0 - 1 year customer service experience
- Excellent command over Excellent communication skills and strong command over the local

language/ language off support in the region
- Excellent Customer Service Skills.

Pay: RM8,000.00 - RM8,500.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- what is your nationality?
- Where are you currently located?
- what is your current salary?
- what is your expected salary?
- when are you available to start?

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Outbound calls: 1 year (preferred)

**Language**:

- Korean (preferred)

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