F & B Manager

2 weeks ago

Alor Setar, Malaysia IRDECO FNB SDN BHD Full time

**F & B Manager**

Job Requirements:

- Minimum of 3 years’ experience as F & B Manager or related field.
- Good written and verbal communication skills.
- Excellent communications and presentation skills with the capability to communicate solutions and business concepts.
- Self-starter, self-motivated, committed, pro-active with creative thinking, initiative and work with minimum supervision.
- A good team player.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations
- Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Supervises daily F&B/culinary operations and monitors compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunctions.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
- Follows property specific second effort and recovery plan.
- Maintains availablility and is approachable to all team members.
- Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/approachable for all guests.
- Reviews comment cards and guest satisfaction results with employees.
- Responds in a timely manner to customer service department request.

Additional Responsibilities
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Maintains budgets, operating statements and payroll progress report.
- Performs other duties, as assigned, to meet business needs.

**Benefits**:

- We contribute EPF and SOCSO to our staff and also medical benefits.
- Annual company trip.
- Positive and friendly working environment with the best management.
- Monthly team building activities and getaways.
- Performance-based bonus.
- Annual Leave Entitlement.

**Job Type**: Contract

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- F & B Manager: 3 years (required)

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