E-commerce Live Host Supervisor

**E-Commerce Live Host Supervisor**

**Position OVERVIEW**:
The E-Commerce Live Host Supervisor is responsible for leading, training, and supervising the live hosting team to ensure engaging, professional, and sales-driven live streaming sessions. This role ensures smooth execution of live shows, optimizes host performance, and drives audience engagement and conversions in line with company objectives.

**Responsibility**:
**1. Team Leadership & Supervision**
- Lead and supervise the live hosting team (hosts, co-hosts, and support crew).
- Schedule, assign, and monitor live hosting sessions.
- Provide real-time guidance during live shows when necessary.

**2. Performance & Training**
- Train and coach live hosts to improve presentation skills, product knowledge, and selling techniques.
- Monitor hosts’ performance and provide constructive feedback.
- Develop SOPs and best practices for live hosting.

**3. Content & Execution**
- Ensure each live session follows the prepared script, product highlights, and promotional guidelines.
- Work with marketing and creative teams to align live content with campaigns.
- Guarantee professionalism, enthusiasm, and brand consistency in all live sessions.

**4. Sales & Engagement Monitoring**
- Track live show KPIs (viewership, engagement, conversion, sales).
- Suggest strategies to increase sales and audience interaction during live commerce sessions.
- Ensure hosts effectively promote products and engage with audience questions.

**5. Operational Excellence**
- Oversee technical readiness (lighting, sound, background, internet connection, etc.).
- Troubleshoot issues during live sessions to minimize disruptions.
- Ensure compliance with company guidelines and platform policies.
**Requirements**:
1. Proven experience in live hosting, sales, or e-commerce.

2. Strong leadership and team management skills.

3. Excellent communication and presentation skills.

4. Knowledge of live streaming platforms (TikTok Live, Shopee Live, FB Live, etc.).

5. Creative, energetic, and sales-oriented personality.

6. Ability to work under pressure and adapt quickly to changes.
**KPIs (Key Performance Indicators)**:
1. Growth in live commerce sales & conversions.

2. Improvement in host performance and consistency.

3. Audience engagement rate (comments, likes, shares).

4. Smooth execution of live shows (mínimal disruptions).

5. Team development and training effectiveness.

**Job Types**: Full-time, Permanent, Contract

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person