Asst. Front Office Manager

6 days ago

Kuala Kangsar, Malaysia Casuarina @ Kuala Kangsar Full time

Job description:
**Front Office Operations**:
**Job Summary**:
The Assistant Front Office Manager is responsible for overseeing all front office operations, ensuring smooth check-in and check-out processes, high levels of guest satisfaction, and efficient management of front office staff. This role is pivotal in creating a welcoming environment and maintaining service excellence throughout the guest experience.

**Key Responsibilities**:
**Front Office Operations**:

- Oversee daily front office activities, including reception, concierge, guest services, and reservations.
- Ensure smooth and efficient check-in and check-out processes.
- Maintain accurate room availability, reservations, and billing systems.

**Staff Management and Development**:

- Recruit, train, supervise, and motivate front office staff.
- Conduct performance evaluations, coaching, and ongoing training programs.
- Promote teamwork and high morale among front office personnel.

**Guest Service and Quality Assurance**:

- Ensure a high level of guest satisfaction by providing personalized and professional service.
- Handle guest complaints, feedback, and special requests promptly and professionally.
- Monitor service standards and implement improvements as necessary.

**Revenue and Reservations Management**:

- Monitor room occupancy and rates to optimize revenue.
- Coordinate with reservations and sales teams to manage group bookings, VIPs, and special events.
- Prepare daily, weekly, and monthly reports on front office operations, revenue, and occupancy.

**Administration and Reporting**:

- Maintain accurate records of guest accounts, reservations, and correspondence.
- Assist the Hotel Manager in budget planning and operational strategy for the front office.
- Ensure compliance with hotel policies, procedures, and local regulations.

**Health, Safety, and Compliance**:

- Ensure front office operations comply with health, safety, and security standards.
- Implement procedures for emergency situations, guest safety, and data privacy.

**Qualifications and Requirements**:

- Diploma or degree in Hotel Management, Hospitality, or related field preferred.
- Minimum 5 years of experience in front office operations, with at least 4 years in a supervisory or managerial role.
- Excellent leadership, organizational, and communication skills.
- Strong problem-solving skills and a customer-focused attitude.
- Ability to work flexible hours, including weekends and public holidays.

**Key Competencies**:

- Leadership and team management
- Guest service excellence
- Operational and financial acumen
- Communication and interpersonal skills
- Problem-solving and decision-making

**What we offer**
- Competitive salary package
- Comprehensive medical, including panel clinics, medical insurance, GTL & GPA
- Opportunities for career growth and professional training
- Staff rates at Casuarina hotels
- Free parking
- Complementary duty meals

**About us**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Meal provided

Application Question(s):

- What is your expected salary?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front desk: 4 years (required)
- Customer service: 4 years (required)
- managerial roles: 4 years (required)

Work Location: In person

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