Branch Manager

2 days ago

Sungai Petani, Malaysia XANDERIA MARKETING SDN BHD Full time

**1. Branch Setup & Administration**
- Oversee the setup of the new branch, including infrastructure, staffing, systems, and SOP implementation.
- Ensure a seamless transition from planning to full operations.
- Coordinate and execute branch launching activities and ensure readiness on Day One.

**2. Sales & Business Growth**
- Lead and drive overall branch sales performance across key products and services.
- Develop and implement sales strategies to achieve monthly and annual targets.
- Monitor sales performance, identify gaps and implement corrective action.
- Collaborate with HQ to roll out new products, promotions and business initiatives.

**3. Operations Management**
- Manage daily operations across all functions (sales, admin, finance, HR, customer service).
- Ensure operational processes are efficient, documented, and aligned with HQ policies.
- Manage branch budget, control costs and optimize use of resources.

**4. Compliance & Risk Management**
- Ensure full compliance with internal controls, SOPs, branch manual and statutory regulations.
- Act as liaison for internal and external audits, inspections and compliance checks.
- Serve as Branch Business Continuity Management (BSM) Coordinator and OSHA Coordinator, ensuring continuity planning and safety practices are in place.
- Foster a proactive risk awareness culture through regular coaching and reminders.

**5. Customer Experience Management**
- Uphold high standards of customer service delivery in line with SLAs.
- Ensure efficient complaint resolution and prompt response to feedback.
- Monitor and improve customer satisfaction metrics.

**6. Business & Performance Management**
- Track and monitor KPIs set by HQ, ensuring timely and accurate reporting.
- Analyse trends and performance data to support continuous improvement.
- Provide regular updates to HQ on sales, operations, risk and cost management.

**7. Agency & Stakeholder Relations**
- Establish and maintain strong working relationships with local agencies, regulators and key stakeholders.
- Represent the company at local business events, meetings and engagements.

**8. People Management & Development**
- Recruit, train, supervise and motivate a high-performing team.
- Set individual performance targets and ensure timely performance reviews.
- Promote a safe, inclusive and results-driven culture at the branch.

**Job Requirement**
- Possess a minimum qualification of a Diploma or Bachelor's Degree in Business Administration, Management, or a related field
- At least 5 years in a managerial role, preferably in branch operations, sales or general management.
- Proven experience in **sales, marketing, project coordination**and **event management**.
- Strong understanding of **regulatory and compliance requirements** relevant to the state or region.
- Excellent **leadership, communication**and **stakeholder engagement** skills, with the ability to lead cross-functional teams.
- A **self-starter** who is proactive, resourceful and capable of working independently with sound decision-making ability.

Pay: RM4,000.00 - RM4,500.00 per month

Work Location: In person

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