Vendor Management

1 day ago


Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Drive operational structural directions for business growth and sustainability
- Monitor & manage across all our logistics vendors in regards to East Malaysia operations; This includes Air freight, Sea freight, 3PL partners as well as other delivery vendors
- Process invoice validations across all partners
- Identifying areas for improvement and implementing strategies to optimize cost and delivery time
- Ensure the maintenance of key performance indicators (KPIs) for all EM operations processes, including cost, delivery time, market reach, loss rate, and more
- Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance

**Requirements**:

- At least two (2) years of working experience in the related field, preferably with experience in operations and vendor management
- Experience in performance reporting & process improvement
- Possess high integrity and accountability, with strong negotiation and interpersonal skills
- Able to work independently in a complex and diverse environment
- Good communication skills in Bahasa Melayu and English; Mandarin is preferred


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