Finance Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

PRIMARY DUTIES & RESPONSIBILITIES
- Set clear objectives and guide team members to achieve targets, performance standards while focusing on the key Performance Deliverables
- Manage day-to-day operational finance activities, customer liaison and lead successful achievement of daily KPI
- Responding to customer complaints or queries in a fast efficient and concise manner.
- Actively reviewing operational procedures, identifying opportunities for improvement and promoting continuous improvement within the team
- Address team member performance problems promptly and directly in accordance with personnel policies, escalate any service failure and follow up and implement corrective actions
- Review work instructions and SOP for all Finance related tasks
- Train team members on new Finance tasks and refresher trainings
- Develop and enforce efficiencies in paperless processing; heavily involve in achieving automation capability in identified functions
- Develop personal development plan and ensure people growth with proper coaching and best practice sharing across the teams

SKILLS ESSENTIAL TO THE JOB

Technical
- Excellent communication and interpersonal skills with an ability to do presentations.
- Strong leadership and management skills with excellent problem solving competency.
- Able to work independently and under pressure with minimum supervision

Human Relations
- Customer orientated, good people skills and able to work with people at all levels.
- Good motivation, team building and influence skills

Business
- Analytical with proven problem solving skills and strong focus on continuous improvement
- Computer skills, including good knowledge of Microsoft Office
- Time management
- Planning, organization and execution skills
- Promotes and supports all departmental systems training

ESSENTIAL PERSONAL ATTRIBUTES
- Sets high standards and well-defined realistic goals, demonstrates high level of effort and commitment towards completing tasks according to deadlines
- Operationally sound and willing to ‘roll up the sleeves’ when necessary with hands on approach
- Proactive, self-starter, self-management, organized and hardworking and ability to work independently
- Previous experience in training, mentoring and developing others
- Knowledge of business improvement methodologies

QUALIFICATIONS REQUIRED
- Degree in any related field or equivalent
- At least 7 years’ experience in Operational Finance role
- CW1 hands on knowledge is a plus
- Excellent computer skills and proficient in excel, word, outlook

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.