Tenant Experience Coordinator

7 days ago

Petaling Jaya, Malaysia GFG HOME REALTY SDN BHD Full time

We would like to quickly fill-up a vacancy urgently for the below:

- **Job Title**:Tenant Experience Coordinator**

**Job Summary**:
As a Tenant Experience Coordinator, you will play a crucial role in ensuring that our tenants have a positive and enjoyable experience while living in iBilik's properties.

Your primary responsibilities will include enhancing tenant satisfaction, facilitating communication, and organizing events and services to create a vibrant and supportive community atmosphere.

You will work closely with tenants, property management, and various stakeholders to maintain a high standard of tenant experience.

**Key Responsibilities**:
**Tenant Engagement**:
Foster positive tenant relations and act as the main point of contact for tenant inquiries, requests, and concerns. Proactively engage with tenants to understand their needs and preferences.

**Community Building**:
Organize and coordinate social events, activities, and programs to build a sense of community within the property. Encourage tenant involvement and participation in community activities.

**Communication and Feedback**:
Facilitate communication between tenants and property management to address and resolve issues promptly.Gather feedback and suggestions from tenants to improve services and amenities.

**Tenant Onboarding**:
Welcome new tenants and provide them with necessary information about the property, services, and community. Ensure a smooth transition into the property and assist with any initial needs or questions.

**Tenant Satisfaction**:
Monitor tenant satisfaction through surveys and feedback, taking necessary actions to address concerns and enhance overall experience.

**Tenant Support**:
Assist tenants with lease-related inquiries, renewals, and maintenance requests. Collaborate with maintenance and support teams to resolve tenant issues effectively.

**Administrative Tasks**:
Maintain records and documentation related to tenant interactions, events, and services.Assist with administrative tasks such as lease agreements, billing, and tenant records.

**Qualification & Requirement**

Diploma in a relevant field (e.g., Business, Hospitality, Real Estate) is preferred.

Good English Writing Skill

Strong problem-solving skills with the ability to creatively address challenges and find solutions.

Independent and proactive problem-solving capabilities, including the ability to work under pressure and manage stress effectively.

Strong interpersonal and communication skills.Customer-focused with a passion for creating positive tenant experiences.

Organizational and event planning skills.

Ability to work independently and as part of a team.

**Salary**: RM2,300.00 - RM2,700.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

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