Operation Executive

3 days ago

Genting Highlands, Malaysia Haywood Hotel & Resort Sdn Bhd Full time

**Front Office & Guest Services**
- Supervise and support front desk operations including check-in/out, reservations, and guest inquiries.
- Handle guest complaints, feedback, and special requests efficiently.
- Monitor guest satisfaction scores and take initiatives to improve service quality.

**Housekeeping Coordination**
- Ensure housekeeping standards (cleanliness, room setup, amenities) meet brand and safety requirements.
- Conduct regular inspections of rooms, public areas, and back-of-house facilities.

**Operational Administration**
- Prepare daily, weekly, and monthly operational reports.
- Assist in staff scheduling, attendance, and manpower planning.
- Support the Hotel Manager in operational policies and SOP implementation.

**Staff Supervision & Training**
- Supervise, guide, and motivate operational staff across departments.
- Ensure team members follow hotel standards, grooming, and service protocols.
- Conduct briefings and assist in on-the-job training.

**Financial & Cost Control**
- Monitor operational expenses and reduce wastage.
- Support in inventory control (linen, amenities, supplies).
- Assist in achieving revenue and cost targets.

**Education & Background**
- **Diploma/Degree in Hospitality Management, Hotel & Tourism, Business Administration**, or related field.
- Minimum **2-4 years** of experience in hotel operations.
- Experience in supervisory or team lead role is an added advantage.

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

**Experience**:

- Operation Executive: 2 years (required)

Work Location: In person

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