L2 Application Support

Responsibilities: - L2 support - Diagnosing issue - Analyzing issue - Performing in-depth troubleshooting - Coordinating with business users and development teams and vendors - Ensure timely resolution of production system problems - Incident Management - Escalation management - Documentation - programming language - SQL Queries, Oracle/MySQL/SQL Server...

L1 / L2 Production Support (Unix shell scripting, Sql)Experience in Unix commands, SQL queriesRecent experience in working with Java J2EE applications will be additional advantageExperience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Unix, SQLKnowledge of web applications, batch jobs, JBOSS,...

**Role**:L2 Application Support **Location**: Kuala Lumpur **Payroll**: Skill Quotient **Experience** : 3-5 years **Duration**:1 year extendable contract **Qualifications Required**: - Bachelor’s Degree or equivalent experience required - At least 2 years of hands-on experience as production support engineer - Knowledge of best practices and IT...

Job Details:Work Location: Kuala LumpurContract Duration: 12 monthsWorking Hours: L1 (shift hours), L2 (8.45am - 5.45pm)Offered Salary: RM 6,000 (Level 1), RM 9,000 (Level 2)Job Responsibilities1. Application Operations SupportProvide daily operational support for business applications, ensuring smooth execution of Incident, Problem, Request, and Change...

Position Title: Technical Support Expert – L2 (App Support)Reporting to : Technical Support ManagerLocation: GTOWER, KLCCTeam : Technical Support (APAC, ANZ, EMEA and US support)Our client: IT solutions Provider, MNC with presence in over 116 countriesResponsibilities:Ability to keep Customer at the forefront of all requests and advocate for the Customer's...

Application Maintenance/Production Support L2 Support Junior L2 (3-5 years) Platform/Product: Mainframe Server/Database: Oracle/MSSQL/MYSQL Language: SQL & Shell Scripting OS: Unix/Linux Others: Mandatory: - Experienced working in L2 support - Willing to work 24x7 on-call support - Experience in supporting mainframe with carlink experience" Pay: RM6,000.00 -...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the ticket to L3 support if necessary, otherwise, fixing...

Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.Identify, resolve or manage the resolution of system issuesTroubleshoot...

• Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.• Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.• Identify, resolve or manage the resolution of system...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing...