Call Center Agent
2 weeks ago
**Working Location: Singapore**
**Working Hour: 8am to 8pm / 8pm to 8am (4 Working Days)**
**Responsibilities**:
- Be available to take calls.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
**Job Requirements**:
- Diploma in Computer Science, Information Technology, or a related field.
- Basic understanding of computer systems, hardware, software, and networking.
- Open to work in 12 hours rotating shift arrangement.
- Experience involving in high volume call environments.
**Job Types**: Full-time, Contract
Contract length: 6 months
Pay: RM9,100.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
- Weekend jobs
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- High Volume Call: 1 year (preferred)
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