IT Support

**Job Title**: IT Support Engineer

**Location**: Penang, Malaysia

**Working Hours**: Part-time (Monday to Friday, Standard Business Hours)

**Start Date**: As soon as possible

**Employment Type**: Fixed Term Contract

**About Us**:
At **Sharp Brains**, we are committed to delivering high-quality IT support worldwide. With our headquarters in the UK and an offshore team in Pakistan, we pride ourselves on our exceptional service and client satisfaction.

**Responsibilities**:

- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Oversee IMAC and desk-side support services.
- Handle hard and soft break-fix services for laptops and desktops.
- Support, manage, optimize, and maintain the configuration and installation of Desktop systems, including patch updates and hardware replacements with vendor-provided spares.
- Analyze Service Desk calls for Desktop Devices and incident data to identify potential user training requirements and automation opportunities.
- Ensure each Desktop Device is installed with the appropriate Desktop image.

**Requirements**:

- Knowledge and experience with Windows 7 OS.
- Good to have: Knowledge in Active Directory (AD) and smart hands and feet support.
- Good to have: Knowledge and experience in supporting Mac devices and tablets.
- Experience with Service Management tools (e.g., ServiceNow).
- Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.

**Language Skills**:

- Proficiency in English with good communication skills.
- Local language proficiency (Malay) at least B2 level preferred.

**How to Apply**:
**Job Type**: Freelance

Pay: RM306.00 per day

Ability to commute/relocate:

- Lessines: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 11/02/2024