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Business Centre Manager

3 weeks ago

Kuala Lumpur, Malaysia Quest Business Centre Full time

**Operational Management**:

- Oversee the daily operations of the business centre, ensuring smooth functionality of all facilities.
- Manage office spaces, meeting rooms, and co-working areas to meet diverse client requirements.
- Ensure compliance with health, safety, and regulatory standards.

**Client Relationship Management**:

- Serve as the primary point of contact for tenants and clients.
- Address client inquiries and concerns promptly and professionally.
- Build and maintain strong relationships to enhance client satisfaction and retention.

**Sales and Marketing**:

- Develop and implement strategies to attract new clients and retain existing ones.
- Promote the business centre through marketing initiatives and networking events.
- Negotiate contracts, pricing, and lease agreements with potential clients.
- Handle tenancy and contract renewals effectively.

**Financial Management**:

- Prepare and manage the centre’s budget to ensure cost efficiency.
- Monitor financial performance, including revenue, expenses, and profitability.
- Generate regular financial and operational reports for senior management.
- Manage rental collection processes efficiently.

**Team Leadership**:

- Recruit, train, and supervise staff to maintain high service standards.
- Conduct performance reviews and provide ongoing coaching and professional development.
- Foster a positive work environment to motivate and engage team members.

**Facility Management**:

- Oversee the maintenance, cleanliness, and overall presentation of the facility.
- Coordinate with external vendors and service providers as necessary.
- Ensure the functionality of technology and equipment to support business operations.

**Education and Experience**:

- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3-5 years of experience in facility or business centre management.
- Experience in sales, marketing, or customer service is a strong advantage.

**Skills**:

- Strong leadership and people management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in financial and operational management.
- Strong problem-solving and decision-making capabilities.
- Familiarity with CRM and property management is a plus