Learning and Development Manager

Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
**Job Summary**:
The Learning and Development Manager will be responsible for creating, implementing, and managing comprehensive learning and development programs for Shangri-La Kuala Lumpur
This role will collaborate with senior stakeholders in various departments to assess learning needs, design effective training solutions and be an ambassador of our Shangri-La Culture.
**Key Responsibilities**:
**Learning Needs Analysis**:
Conduct thorough assessments to identify skill gaps and learning needs across the organization.
**Design / Advise Internal Learning Interventions**:
Serve as an internal consultant, identifying or developing innovative and engaging training programs that align with the business objectives and employee development needs.
Create a variety of learning resources, including e-learning modules, workshops, and on-the-job materials.
Delivery of Programs
Facilitate orientation and other workshops, both in-person and virtually.
Ensure the programs designed by Headquarters and Regional Office are facilitated to the appropriate audience
**Learning Technology**:
Stay up-to-date with learning technology trends and leverage tools to enhance learning effectiveness.
Manage the Learning Experience Platform (LXP) to ensure efficient content delivery and tracking of learning progress.
Ambassador of the Shangri-La Culture
Role modelling the Shangri-La Values with innate qualities of humility, sincerity, courtesy, respect, selflessness and thoughtfulness.
Encourage new joiners and existing colleagues to live and breathe the Shangri-La culture in their work
**Budget Management**:
Prepare and manage the L&D budget as per guidelines from Headquarters and regional office, ensuring cost-effective solutions and resources allocation.
Leverage on government subsidies and incentives where possible.
**Compliance and Reporting**:
Ensure all training programs comply with relevant regulations and industry standards.
Generate reports and insights on training effectiveness and ROI for senior management, ensuring the property obtains the full score for learning programs in the balanced scorecard.
**Talent Development Strategy**:
Work closely with HR and hotel leadership team to align learning and development programs with talent management and succession planning.
Oversee Trainee Programs and Cross Exposure / Talent Exchange
Ensure trainees are properly oriented and deliver on our renowned Shangri-La hospitality.
Cascade opportunities for talent exchange and manage cross exposure participants.
What are we looking out for?
Bachelor's degree in Human Resources, Organizational Development, Psychology, Social Science or a related field (Master's degree preferred).
At least 3 years proven experience as an L&D Manager or in a similar role.
High degree of maturity and emotional intelligence.
Strong understanding of learning principles.
Excellent facilitation and presentation skills.
Familiarity with learning experience platforms, learning management systems and e-learning authoring tools.
Project management and organizational skills.
Proactive, well-organized, detail-minded team player with excellent communication and interpersonal skills and can work independently under pressure.
Analytical mindset with the ability to use data to drive decision making.
Certification in Learning and Development or related field is a plus.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.