Customer Service

3 days ago

Kuala Lumpur, Malaysia Rock Wing Capital SDN.BHD. Full time

**Job Title: Customer Service & Stamping Specialist Customer Service & Stamping Specialist**

**Company: RWC Sdn. Bhd.**

**Location: Bangsar South**

***

**Are you a compassionate, empathetic, and customer-focused professional looking to make a meaningful impact in customer service? Join Rock Wing Capital Sdn Bhd as a Customer Service & Stamping Specialist**

**We** **are looking for dedicated individuals to provide exceptional customer support and enhance client experiences. If you have excellent communication skills and a passion for helping others, this is the perfect opportunity to grow your career with us.**

**Key Responsibilities**:
2. Problem Resolution: Actively listen to customer concerns and provide effective, timely solutions to ensure customer satisfaction.

3. Product Knowledge: Develop a deep understanding of our products, services, and policies to provide accurate information and effective support to customers.

4. Customer Satisfaction: Go above and beyond to exceed customer expectations, ensuring their needs are met with exceptional service and support..

5. Record Keeping: Accurately document customer interactions and transactions in the CRM system, ensuring detailed and up-to-date records for future reference.

6. Quality Assurance: Maintain compliance with established call center quality and performance standards. Engage in ongoing training and development programs to enhance skills and service excellence.

7. Team Collaboration: Collaborate effectively with colleagues to share knowledge, best practices, and insights, fostering a supportive and cohesive work environment.

8. Schedule Flexibility: Demonstrate willingness to work in shifts, including evenings, weekends, and holidays, as required based on workload to support a 24/7 call center operation.

9. Documentation Support: Provide daily assistance with stamping and contract signing in the LHDN portal, ensuring all required documentation is accurately completed.

**Qualifications**:

- Diploma or equivalent qualification.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong problem-solving and decision-making skills.
- Empathetic and customer-focused mindset.
- Ability to thrive under pressure and meet performance targets.
- Previous customer service experience is preferred.
- Proficiency in CRM software and other call center tools..

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career growth and advancement within the organization.
- A professional working environment in a modern office located in the vibrant Bangsar South (KL Gateway Mall), just a 5-minute walk to the University LRT station via a connected bridge.

If you are passionate about customer service and eager to excel as a Customer Service & Stamping Specialist, we invite you to join our dynamic and supportive team. Be part of a company that values excellence, customer satisfaction, and professional development.

Pay: From RM2,300.00 per month

**Benefits**:

- Maternity leave
- Professional development

Schedule:

- Day shift
- Early shift
- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Bahasa (required)

Expected Start Date: 02/25/2025

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