Help Desk

3 days ago

Tun Razak Exchange, Malaysia Aisling Consulting Full time

**We’re Hiring: Help Desk Executive (Facilities Support - Corporate Environment)**
**Location**: TRX, Kuala Lumpur
**Contract Duration**: 1 Year
**Working Hours**: Monday to Friday, 8:30AM - 5:30PM
**Salary**: RM2,500/month + OT (if needed)

**Key Responsibilities**:

- Operate and support a 24/7 call centre (on a rotational schedule if needed).
- Escalate issues to the correct departments to ensure quick and accurate resolutions.
- Record and update all Work Orders in the CMMS system without delay.
- Monitor and follow up on open Work Orders to ensure tasks are completed within SLA.
- Maintain excellent communication and service levels with both internal teams and external stakeholders.
- Assist with report preparation, documentation, and operational support.
- Perform other tasks assigned by management.

**Requirements**:

- Certificate or Diploma in **Administration, Corporate Communication**, or related fields.
- Minimum **3 years of experience** in administration, help desk, or customer service.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong communication skills in Bahasa Malaysia and English.
- Able to multitask, stay organised, and handle high call volumes.
- Experience with CMMS or facility management software is an added advantage.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Commission pay

**Experience**:

- administration management.: 3 years (required)

Work Location: In person

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