IT Application Support Specialist

1 week ago


Penang, Malaysia National Instruments Full time

Global IT Application Support

**Responsibilities**:

- Diagnose and troubleshoot technical issues, escalating to appropriate teams when necessary.
- Provide timely and accurate solutions to client problems, ensuring high levels of customer satisfaction.
- Initiate and manage escalations for higher-level technicians.
- Document all support interactions and resolutions in our ticketing system.
- Collaborate with other team members to continuously improve support processes and procedures.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in related field. Fresh graduates with relevant Computer Science/IT background can apply.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Effectively collaborate with team members
- Basic understanding of business functions (finance, sales, marketing, IT, operations)
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks.

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.



  • Penang, Malaysia beBee Careers Full time

    As an Application Support Specialist, you will play a crucial role in facilitating the sale of products and services to customers.You will provide application and technical support to enhance customer satisfaction and improve country scores.Your primary objective will be to achieve services revenue and growth targets while ensuring excellent analytical and...


  • Penang, Malaysia beBee Careers Full time

    Purpose and Scope:As an Application System Support Specialist, you will be responsible for providing customer service excellence by helping customers resolve issues in a timely manner while driving to root cause to prevent recurrence. You will also provide daily support and maintenance for core applications to ensure availability and performance, conceptual...


  • Penang, Malaysia beBee Careers Full time

    About the OpportunityWe have an exciting opportunity for an Application Technical Support specialist to provide technical expertise and support to our customers.Responsibilities:Offer technical solutions to complex customer issues, ensuring prompt and effective resolution.Collaborate with internal teams to share knowledge and best practices, driving...


  • Penang, Malaysia beBee Careers Full time

    About the RoleThis Application Maintenance and Development Professional will be responsible for maintaining and supporting existing eCommerce business system applications, providing leadership in EDI projects, and developing and executing test plans. The ideal candidate will have excellent communication and interpersonal skills, a strong analytical mindset,...


  • Penang, Malaysia beBee Careers Full time

    Application Support">Maintenance and support of existing eCommerce business system applications, including Sterling GIS and BizTalk 2004. Collaborate with functional resources to develop architectural solutions and work with senior programmers to prepare technical specifications.">Key Responsibilities:">">Leadership responsibilities for EDI projects...


  • Penang, Malaysia beBee Careers Full time

    We are seeking an experienced IT Support Specialist to provide onsite assistance for casual freelancing type tasks in your area. The ideal candidate will be proficient in system desktop administration, customer service, and technical troubleshooting. Responsibilities will include providing on-site support for IT and network-related tasks, such as desktop...


  • Penang, Malaysia beBee Careers Full time

    Job Description:We are seeking a skilled and detail-oriented IT Support Specialist to provide technical service to end-users, resolve IT-related issues, and maintain the integrity of our computer systems.Duties:Provide 1st-level support and resolution for all information technology matters.Troubleshoot issues related to corporate devices, applications,...

  • IT Support Specialist

    2 weeks ago


    Penang, Malaysia Fibs Logistics Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Service Provider to join our Fibs Logistics team. As an IT Helpdesk Support Specialist, you will be responsible for providing prompt and efficient remote L1/L2 support for systems and applications.Provide exceptional customer service by responding to user queries in a timely manner.Carry...


  • Penang, Malaysia beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Technical Product Specialist to join our team. As a Technical Product Specialist, you will provide top-notch product technical support to customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesDeliver exceptional product technical support to customers through various communication channels.Analyze...


  • Penang, Malaysia beBee Careers Full time

    We are seeking a talented Web Application Specialist to join our team. As a full-stack developer, you will be responsible for designing, developing, and testing web applications using various technologies.The ideal candidate will have a strong background in MS .Net (C#, WPF, Winform, SQL) and experience with Microsoft MSSQL, SSIS, SSRS, functions/procedures,...