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HR Employee Services Generalist

3 weeks ago

Penang, Malaysia Jabil Circuit Full time

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

**JOB SUMMARY**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Acquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution.
- Using established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic, professional and timely manner.
- Works with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed.
- Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of HR.
- Utilize depth of knowledge and develop a comprehensive understanding of Americas HR Shared Services operations, processes, and systems to ensure timely and correct responses to customers’ inquiries, complaints and requests.
- Listen and ask appropriate follow up questions to collect necessary information to identify underlying issues or related requests and provide accurate answers.
- Identify, research and work cross-functionally on queries from customers in a timely manner; working on more than one matter simultaneously and prioritizing urgency of requests.
- Perform timely and accurate transactions that impact multiple systems including Workday, ADP HRIS, Benefit Systems, ADP, Kronos, and other databases.
- Review and follow up on discrepancies to ensure accuracy
- Provide accurate and consistent recordkeeping and maintenance of HR Shared Services records.
- Complete special HR Shared Services projects as needed.
- Provide HR program/project support.
- Ability to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.
- May perform other duties and responsibilities as assigned

**MANAGEMENT & SUPERVISORY RESPONSIBILITIES**
- Typically reports to Management. Direct supervisor job title(s) typically include: TBD
- Job **is directly **responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: TB D

**JOB QUALIFICATIONS**

**KNOWLEDGE REQUIREMENTS**
- Human Resources Management Certificate or PHR/SPHR certification preferred
- Prior call center experience is a plus

**EDUCATION & EXPERIENCE REQUIREMENTS**
- Bachelor’s degree in Human Resources or related field. Or high school diploma with equivalent
- Zero to One (0-1) years of experience in HR Specialist or similar role
- Fundamental knowledge of HR practices including employment law, compensation, hiring, performance management, coaching, and employee relations across the Americas Region (US and Mexico).
- Excellent customer service skills
- Ability to provide high quality, timely, professional, and positive customer service
- Ability to multitask and work in a team environment
- Ability to handle confidential and sensitive information with discretion
- Excellent verbal and written English and Spanish communication skills

**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.