Front Desk Dental Customer Service

1 week ago

Sri Petaling, Malaysia Agensi Pekerjaan Talent Focus Sdn Bhd Full time

**Job Scope / Duties**
- **Reception Duties**: Greet patients, handle check-in and check-out
- **Appointment Scheduling**: Manage appointments, reminders, and cancellations
- **Billing & Payments**: Handle billing, insurance claims, collect payments, issue receipts
- **Records Management**: Update and maintain patient records in the system
- **Waiting Area**: Keep waiting area tidy, manage patient flow
- **Customer Service**: Address patient concerns, assist with forms, explain clinic policies
- **Admin Support**: General office admin, stock front desk supplies

**Skills Required**:

- Strong communication and interpersonal skills
- Customer service mindset
- Organization and time management
- Computer skills (clinic software, Microsoft Office)
- Professional appearance

**Qualifications**
- SPM or higher; diploma in administration/customer service an advantage
- Mandarin Speaking

**Work Environment**
- Mainly at the front desk/reception area
- Wears business attire or clinic’s designated uniform

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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