Application Support Lead

1 day ago

Bukit Jalil, Malaysia Standard Chartered Bank Full time

An international banking and financial corporation with a big impact serving clients, customers and others across the globe for over 160 years with the constant drive to find new challenges to grow, to be more successful and make a positive impact.

We are looking to hire a well capable **Support Lead **with the following responsibilities:
**Responsibilities**:

- Collaborate with software development groups to ensure operational needs are adequately considered and baked into new software releases.
- Define monitoring & alarming thresholds. Setup clear and accurate SLO/SLI for efficient service monitoring
- Drive toward automated deployments & modern approaches to configuration management.
- Perform independent functional and Technical Analysis Detect, Analyse and Resolve major or standard incidents. Regular updates using the Ticketing systems.
- Communicate and work with support teams
- Perform RCA and resolution within the specified SLA. Design and provide service improvements
- Provide end-to-end support and implement resolution to resolve incident tickets. Ready to standby support to any critical/major incidents.
- Support of weekly system maintenance, capacity planning, data analysis, DR drill and audit and compliance related matters.
- Provide change implementation support. Coordinate and validate the implementation of changes

**Job Requirements**
- Min 8 - 12 years of experience in production support & development environment
- Experience with revision control systems like GitHub and CI/CD unit testing.
- Demonstrable understanding of UNIX & Windows Operating Systems.
- Understanding of networking protocols like TCP/IP, Subnets/Gateway, HTTP, DNS and NTP.
- Strong debugging skills a must.
- Excellent spoken and written communication skills.
- Good understanding on the Product.
- Interest in independently learning new technologies.
- Good interpersonal capabilities and ability to work multi-functionally with other teams.
- Have technical knowledge and hands on experience on Azure DevOps, Python, Jenkins, Bitbucket, Cloud, Kibana, Logstash and etc.
- Experience in MSSQL, DB2, Oracle DB objects/design such as Stored Procedure.
- **Malaysian Citizens only.**

**Salary**: RM7,727.68 - RM10,791.86 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Vision insurance

Application Question(s):

- Do you have hands on experience on Azure DevOps, Kubernetes?
- Experience with revision control systems like GitHub and CI/CD unit testing?
- networking protocols like TCP/IP, Subnets/Gateway, HTTP, DNS and NTP?
- Would you require a work visa?

**Experience**:

- Production support & development environment: 5 years (required)

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