Service Coordinator SAP Servicemax Healthcare

3 days ago


Subang Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

_**WHAT YOU'LL BE DOING**_

**- Assist HoD on team management**
- Make sure team’s shared calendar is up to date
- Handles various management reporting requirement

**- Assist Service Department as a point of contact for customers’ inquiry and service demand**

▪ Test respond.io + 360dialog

▪ Make sure whatsapp of 1 company lease line can be shared across 2 PC and 3 mobile phone
- Receive and handle customer requests for equipment issues, repairs and maintenance services
- Key-in the detail of customer requests into ServiceMax
- Check warranty status of equipment and determine the chargeability to customers
- Assign case owner to work on the case by referring to the shared team calendar
- Issue and monitor ad-hoc quotations to customers for repairs and maintenance
- Create service order on ServiceMax and make it complete on SAP then issue invoice on SAP

▪ Monitor spareparts consumption for invoicing

▪ Monitor repairs and maintenance service reports for completion of works and invoicing

**- Manage Repair Loan Equipment**
- Upon request of customer and engineer, identify the demand of temporary repair loan of equipment
- Fill in Loan Agreement Form and seek for management approval
- Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)
- Coordinate with warehouse to deliver the loan unit to customer
- Monitor the expiration of loan agreement and arrange take-back on timely manner

**- Cross Department Coordination**
- Liaise with Warehouse department for issuing spareparts to service engineer
- Liaise with Warehouse department for transfer of faulty/repaired/loan equipment from/to customers
- Liaise with HQ for repairs and other services of faulty equipment
- Liaise with HQ for transfer of faulty/repaired equipment from/to HQ

**- Service Contract Handling (Preventive Maintenance)**
- Process service contract documents for preventive maintenance
- Schedule preventive maintenance and key-in the Service Order into Service System (ServiceMax)
- Closely monitor existing service contract expiry date and remind Customer/Service Engineer to renew the contract
- **WE WANT SOMEONE WHO**:_
- Diploma, Advanced/Higher/Graduate Diploma
- Minimum **3 years of experience in a customer fronting role or order processing role**:

- **Strong interpersonal and communication skills**:

- Ability to work well in a team
- **MUST have - SAP experience** from healthcare industry (manufacturing/supplier/distributor)
- **Added advantage - ServiceMax system** experience

Pay: RM3,800.00 - RM4,800.00 per month

**Experience**:

- ServiceMax: 2 years (preferred)
- service coordinator/support role in Healthcare industry: 2 years (preferred)


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