Service Coordinator
1 day ago
WHAT YOU'LL BE DOING
✓ Assist HoD on team management
Make sure team's shared calendar is up to date
Handles various management reporting requirement
✓ Assist Service Department as a point of contact for customers' inquiry and service demand
- Interactions with customers via telephone, email, text, chat or through other platforms
Test + 360dialog
Make sure whatsapp of 1 company lease line can be shared across 2 PC and 3 mobile phone
Receive and handle customer requests for equipment issues, repairs and maintenance services
Key-in the detail of customer requests into ServiceMax
Check warranty status of equipment and determine the chargeability to customers
Assign case owner to work on the case by referring to the shared team calendar
Issue and monitor ad-hoc quotations to customers for repairs and maintenance
Create service order on ServiceMax and make it complete on SAP then issue invoice on SAP
Monitor spareparts consumption for invoicing
Monitor repairs and maintenance service reports for completion of works and invoicing
✓ Manage Repair Loan Equipment
Upon request of customer and engineer, identify the demand of temporary repair loan of equipment
Fill in Loan Agreement Form and seek for management approval
Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)
Coordinate with warehouse to deliver the loan unit to customer
Monitor the expiration of loan agreement and arrange take-back on timely manner
✓ Cross Department Coordination
Liaise with Warehouse department for issuing spareparts to service engineer
Liaise with Warehouse department for transfer of faulty/repaired/loan equipment from/to customers
Liaise with HQ for repairs and other services of faulty equipment
Liaise with HQ for transfer of faulty/repaired equipment from/to HQ
✓ Service Contract Handling (Preventive Maintenance)
Process service contract documents for preventive maintenance
Schedule preventive maintenance and key-in the Service Order into Service System (ServiceMax)
Closely monitor existing service contract expiry date and remind Customer/Service Engineer to renew the contract
WE WANT SOMEONE WHO:
- Diploma, Advanced/Higher/Graduate Diploma
- Minimum 3 years of experience in a customer fronting role or order processing role
- Strong interpersonal and communication skills
- Proficiency in Microsoft applications
- Ability to work well in a team
- MUST have - SAP experience from healthcare industry (manufacturing/supplier/distributor)
- Added advantage - ServiceMax system experience
Job Type: Full-time
Pay: RM3, RM4,300.00 per month
Experience:
- ServiceMax: 2 years (Preferred)
- service coordinator/support role in Healthcare industry: 2 years (Preferred)
Work Location: In person
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