Service Coordinator

1 day ago


Petaling Jaya, Selangor, Malaysia Hisense (Malaysia) Sdn Bhd Full time 40,000 - 60,000 per year

Job Descriptions: -

Field Service Management:

  • Oversee daily field service operations, ensuring timely and quality service delivery.
  • Managing the resources and ensure service coverage is provided according to the agreed resource capacity.

Team Coordination:

  • Assign tasks to field service personnel, ensuring the right technician with the appropriate skills is dispatched to each job.

Customer Support:

  • Address customer inquiries and complaints, providing solutions and ensuring a high level of customer satisfaction.

Process Improvement:

  • Identify areas for improvement in field service processes and implement changes to enhance efficiency and effectiveness.

Training and Development:

  • Provide training and development programs for field service technicians to ensure they are up to date with industry trends and best practices.

Inventory Management:

  • Manage inventory of field service equipment and supplies, ensuring availability and proper maintenance.

Compliance:

  • Ensure all field service activities comply with company policies, industry standards, and regulatory requirements.

Requirements: -

● Minimum 2 years' customer service experience in Consumer Electronics Industry is an added advantage.

● An understanding of the importance of delivering excellent customer service.

● Strong analytical and communication skills.

● Good organization skills and ability to plan workload effectively, copes well under pressure in meeting objectives & deadlines.

● Fluent English, Bahasa Malaysia and Mandarin (added advantage) languages.

● Advanced knowledge in Microsoft Office products (Excel, Outlook, PowerPoint and Word).



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