Supervisor (Mn Coffee, Kota Kemuning)

**Key Responsibilities**:
In this role, you will be involved in:
**Sales and Customers Service**:
Maintains a profitable and reputable operations by:

- Planning sales growth and planning on achieving their sales plans.
- Managing controllable store expenses for profitability.
- Provides fast, friendly service.
- Responds pro-actively to prevent and resolve customer service situations.
- Conducts and evaluates customer surveys.
- Works with Outlet Manager and District Manager to generate sales volume growth
- So as to meet and exceed sales target, and surpass customer’s expectations on each occasion.

**Store Operations**:
Maintains an efficient and a smooth operation and work environment by:

- Planning business results and market situations.
- Focus on the job training
- Benchmarks outlets to create a competitive environment.
- Maintaining good result for outlet performance.
- Enforces health and safety rules.
- Conducts monthly operations meeting and formal/informal group discussion.
- Managing in daily loss and waste prevention and innovations.
- Ensures all operational and personnel paperwork is accurate, complete and submitted on time.
- Ensures adequate manpower every station
- Identifies area for improvement.
- Maintains adequate inventory.
- Managing overall outlets expenses as a whole.
- Managing and maintains labour cost.
- Managing proper usage of equipment.
- Recommends methods to help build customer base and company expansion.
- Organizes staff for every new promo
- Ensure stock take done accurately by weekly / Monthly
- Responsible for outlet management supervision including but not limited to directing of management team, corrective counselling and issuing management evaluations.
- Works with Outlet manager and team to improve problem areas in the outlets.
- Take part of catering, events and functions.
- Assists any work station as and when required.

So as to create an environment conducive for attaining monthly sales targets.

**Employee Development**:
Retain and groom staff by:

- Adheres to all counselling and discipline procedures.
- Provides assistance in developing potential Team Member and Management Trainees through appropriate delegation and development plans.
- Evaluates all store employees on an on-going basis.
- Leads by example.
- Manages the development and performance in store employees.
- Motivates staff to maintain and serve consistent quality products every time.
- Orientating and oversees the training of new recruits to the outlets.
- Perpetuates company philosophy and culture.
- Provides recommendations for promotions.

So as to develop and motivate the employees.

**Product Knowledge**:
Delivers a consistent quality product by:

- Continuing educates all team member on all products and services.
- Maintains the highest quality, consistent product standards.
- Ensure memorize the SOP and facilitating monthly re-certification process.

So as to maintain the highest standards of products of the Gula Group stands for.

**Store Presentation**:
Maintains a comfortable, conducive outlet by:

- Ensures that the store is clean & well merchandised.
- Enforces guidelines on music.
- Enforces visual presentation plan & standards.

So as to provide a warm and inviting environment in which our customers can enjoy their world class coffee or food.

**Qualifications**:

- Diploma/Degree in any field.
- Minimum 2-5 years’ experience at the same level preferably in the F&B industry.
- Must be willing to travel
- Familiar with P&L
- Good analytical skills
- An eye for details
- Good communication skills
- A team player with good leadership and interpersonal skills.
- Articulate and able to communicate effectively across all functions and levels.
- Able to adapt to organizational changes and able to work under pressure.

Pay: RM2,300.00 - RM2,499.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?

Work Location: In person