Logistics & Fulfillment Specialist (Mandarin

2 weeks ago

Port Klang, Malaysia MY LABOUR SOLUTIONS SDN BHD Full time

Supply Chain - Logistics & Fulfillment Specialist (mandarin speaking)

Salary Range: RM3000-4500 for junior level; RM4500-6000 for middle level

Location: Petaling Jaya, Malaysia

Working Hours: Monday to Friday, 9am-6pm

Logistics & Fulfillment Operations
- Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling
- Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target
- Work cross functional teams aligning the business needs for operational planning with cost effectiveness
- Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the timeframe
- In charge fulfillment related troubleshooting to ensure the operations running smoothly
- Manage logistics operations for cross border transportation, local delivery, and customs clearances
- Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy
- Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures
- Keep track of KPI performance and identify KPI deviations for corrective actions
- Responsible for overall performance evaluations for platform enabler partner programs

Operational Excellence & Project Management
- Lead weekly operational reporting for local & regional business reviews
- Assist monthly business review with all 3PL service providers
- Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality
- Ensure all associated cost items are managed within approved budget
- Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy
- Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
- Assist on identifying potential 3PL partners (warehousing, last mile service providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations.
- Perform other job-related functions when required

**Requirements**:

- Holding atleast bachelor’s degree in supply chain, logistics, transportation, operations, industrial engineering, or other relevant disciplines.
- 7-10 years working experience, with atleast 3 years in the e-commerce industry. Strong knowledge in warehousing & logistics management, cross border freight forwarding and custom regulations.
- Minimum 3 years of leadership experiences on team management and people development.
- Strong in analytical and problem-solving
- Knowledge of OMS and WMS
- Excellent command of excel and google products (doc, sheet, ppt, etc.).
- Results driven and self-motivated with the tenacity to perform in a fast-paced environment.
- High moral standards and personal qualities of integrity, credibility, commitment to the business.
- Excellent communication skills both in English and Mandarin
- Based in residential country, able to travel around the regions (SEA & CN)

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

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