Courier Coordinator

1 week ago

Kuantan, Malaysia TRIO LOGISTICS (M) SDN BHD Full time

**JOB DESCRIPTION - COURIER COORDINATOR**
- Issue Resolution - Resolving customer issues such as lost or damaged packages, delivery delays, and address errors in a timely and professional manner.
- Tracking Shipments - Assisting customers in tracking their shipments and providing real-time updates on the status of their packages.
- Processing Returns - Handling return requests and coordinating the retrieval of packages from customers.
- Complaint Handling - Dealing with customer complaints and escalations and ensuring that issues are addressed to the customer's satisfaction.
- Billing - Ensure accurate and timely billing.
- Responsible for accepting parcels from customers and linehaul driver.

QUALIFICATION
- MUST have experience in courier administration & familiar with Kuantan Area.
- Understanding of courier concepts, courier operation data management.
- Ability to interact with various parties such as sellers, buyers and internal teams.
- Ability to work in a team and communicate effectively with colleagues.
- Able to work in fast paced environment, multi-tasking and willing to learn.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,500.00 - RM2,000.00 per month

Application Deadline: 12/02/2024
Expected Start Date: 12/02/2024

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