Customer Support

1 week ago

Kuala Lumpur, Malaysia Cognizant Full time

**Job Summary**

**Responsibilities**
- Communicate effectively with Korean-speaking clients to address their inquiries and concerns.
- Provide exceptional customer support by understanding and resolving issues promptly.
- Collaborate with team members to ensure a seamless customer experience.
- Utilize Korean language skills to translate and interpret customer needs accurately.
- Maintain accurate records of customer interactions and transactions.
- Assist in developing strategies to improve customer satisfaction and retention.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Support the team in achieving performance targets and objectives.
- Participate in training sessions to enhance product knowledge and service skills.
- Contribute to the development of customer support materials and resources.
- Ensure compliance with company policies and procedures in all customer interactions.
- Engage in continuous learning to stay updated with industry trends and best practices.
- Foster a positive and collaborative work environment to achieve team goals.

**Qualifications**
- Demonstrate proficiency in Korean language both written and spoken at a novice level.
- Possess excellent communication and interpersonal skills.
- Exhibit strong problem-solving abilities and attention to detail.
- Show a willingness to learn and adapt to new challenges.
- Have a basic understanding of customer support principles and practices.
- Display a customer-centric mindset with a focus on delivering quality service.
- Experience in customer support is a plus but not mandatory.

**Certifications Required**

Korean Language Proficiency Test (KLPT) or equivalent certification. Proficiency in Korean language both written and spoken at a novice level.

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