Hiring Customer Support

2 weeks ago


Kuala Lumpur, Malaysia Quess Corp Limited Full time

**Key Responsibilities**: A customer support representative's primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are: - A customer support team's underlying focus is on problem solving in the short term. - Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
- Customer support is measured by factors like speed and quality of help received. - Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. Minimum Requirements: - Educational Requirements: Degree - At least 1-3year of experience in customer support, - Thrive in a fast-paced, high-growth, rapidly changing environment.



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