Customer Service
2 days ago
Able to work permanently night shift to support Europe region (no work from home/hybrid).
Working Hours:
- 3:00AM - 12:00PM
- 6:00AM - 3:00PM
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
**Who are we looking for?**
- Preferable with 1 year of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Fluent in English with strong customer centric mindset.
- Have International exposure in communicating with native English speaker e.g., US, ANZ and/or UK is highly preferred.
- Fluent in Mandarin language will be added advantage
**Top Reasons to work with TDCX**:
- Attractive remuneration, great perks, incentives
- World-class workspaces, great central location with lots of different public transportation option
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Global company, winner of hundreds of industry awards
**Job Types**: Full-time, Permanent
Pay: RM3,300.00 - RM4,800.00 per month
Schedule:
- Early shift
- Night shift
- Rotational shift
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