Director of Rooms/resident Manager
2 days ago
**職責:**
- 監督客房部門的日常運營,確保順利有效率地提供服務。
- 制定並實施策略以最大化收入並最小化成本。
- 確保遵守所有飯店政策、程序和安全法規。
- 招募、僱用、培訓和發展一支高績效的員工團隊。
- 激勵和激勵團隊提供卓越的賓客服務。
- 定期進行績效評估並提供指導和回饋。
- 及時、專業地解決員工關心的問題並解決衝突。
- 確保滿足或超越客人的所有需求和期望。
- 及時有效回應客人的投訴和回饋。
- 實施策略以增強整體賓客體驗。
- 管理部門預算並控製成本。
- 監控和分析財務績效以確定需要改進的領域。
- 就資本支出和營運支出做出明智的決定。
- 定期檢查客房和公共區域,以確保清潔和維護標準。
- 實施品質控制措施以維持高標準的服務。
- 監控賓客滿意度調查並根據需要實施糾正措施。
**要求:**
- 擁有豐富的飯店管理經驗,專注於客房部門營運。
- 良好的組織和領導能力。
- 優秀的溝通和人際交往能力。
- 與來自不同文化背景的人有效合作的能力。
- 了解行業的法律規則和指南。
- 酒店管理或相關領域的學士學位。
- 對酒店營運有深入了解,包括收入管理、銷售和行銷。
- 高度關注細節和解決問題的能力。
- 熟練酒店管理軟體系統。
- 該職位通常需要不規律的工作時間,包括週末和假日。
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