Customer Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

Menara Permata Sapura, KL
- Non-Executive
- Full-time
- MYR 2,300 - MYR 2,500**Job Openings**
- Customer Support Specialist- Job Summary:**Job Description**:
- Ensure seamless and efficient communication with customers across all platforms.
- Maintain consistency and high-quality service across all communication platforms.
- Ensure that every customer interaction meets our quality standard.
- Efficiently manage high volumes of customer interactions while maintaining quality and response times.
- Resolve 90% of customer inquiries, problems, or complaints within the first contact.
- Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
- Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
- Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
- Identify and segment the target audience for each campaign.
- Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:
- Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
- Preferably at least 1 year of related working experience in a contact center.
- Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
- Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
- Business writing skills are mandatory.
- Good typing skills.
- Strong logical thinking and problem-solving abilities.
- Ability to work independently in a fast-paced environment.
- Effective multitasking, prioritization, and time management skills.
- Demonstrate teamwork consistently.
- Positive attitude and eagerness to learn.
- Fast learner with the ability to adapt to changes.
- Good team player.
- Willingness to work on a 24/7 shift basis, 5 days a week.

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