Process Associate
2 weeks ago
**Type : Permanent**
**International Travel Industry**
**Location: UOA Business Park, Shah Alam**
**Basic: up to RM9,000**
**Night shift Allowance: RM20/per day**
**KPI allowance: Up to Rm 500**
**Working Hours:24/7 rotational shift**
**Working hours: Rotational Work Shift (9 Hours Per Day)**
**Each Shift consists of 9 working hours included 1-hour break-time**
**Working days: 5 days per week (including weekends)**
- Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
- Maintain good communication and cooperation with relevant departments
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels and acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Possess at least TOPIK 4 or above/ Graduate University in Korea (Non-Native)
- Education: SPM, UEC, O-level or; and above
- Freshers are welcome to apply
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
**Benefit**
- One-way flight ticket & Temporary accommodation (for Expat only)
- Medical Insurance
- EPF & SOCSO will be provided
- Attractive Annual Leave 14 days ; 14 days Medical Leave, 60 days Hospitalization leave
- 5 min walking distance to office - Nearby LRT / KTM Station
- Attractive remuneration package above market standards.
- KPI incentives, Transportation allowances
- Health and life insurance
- Corporate deal
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM8,000.00 - RM9,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you willing to work on rotation shift?
- When is your availability date to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Korean (preferred)
- English (preferred)
Work Location: In person
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