Other Roles

4 days ago


Melaka, Malaysia Singtel Group Full time

**Other Roles - Karnival Kerjaya MyFuture Jobs X Utem (14 Oct 2025)**:
**Date**:13 Oct 2025

**Location**: Melaka

**Company**:Singtel Group

**Be a Part of Something BIG**

In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn Bhd.We are hiring for a variety of exciting positions to join our team apart from non-customer-facing yet essential role.

We are searching for Talent as

1. Real Time Analyst
- You’ll be the key player who keeps our operations running smoothly — ensuring the right people, in the right place, at the right time
- Real time monitoring and call out to operations for action on unproductive state which impacting the performance
- Incident Management includes providing timely and regular updates on call queue, trouble ticket count, symptoms of issues, preparing and uploading IVR and Facebook messages, etc
- Provide analysis on the performance for each busine

2. Sales Commission Executive
- Process Sales Commission & Incentives accurately and timely
- To verify, investigate, analyse root causes and resolve disputes / claims raised by Channel Sales, Sales Agents and Sales Partners
- To liaise with Order Processing Team, Sales Teams, Finance, Sales Partners and Other Support Teams in clarifying / rectifying sales claims that were rejected and raised as discrepancy claims.
- To update and maintain all payout records, master data files and do backup to keep track on all such info in our Commission folders for reference and audit purposes.

**Skills for Success**:

- Diploma or Bachelor’s degree in Business, or related field (specific requirements vary by role).
- Proficiency in Microsoft Excel, Word, PowerPoint
- Strong communication, analytical, and problem-solving skills
- Commit to work on shift rotational work arrangement including weekend and Public Holiday

Feel free to drop your CV with us today


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