Duty Officer

1 week ago

Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

Job descriptions & requirements
- Fluent in the English language.
- Able to work under minimum supervision.
- Be consistently familiar with every type of accommodation and service in the Hotel, enhancement programmed on rooms inspection through each of the various types of rooms to be coordinated objectively, to be able to describe any room to potential guests fully.
- Maintain a high standard of customer relation/ customer service within the Hotel Front Office.
- Ensure all front liner team exercise a sales attitude and all members of front liner are aware of sales opportunities within the hotel which will assist with the maximization of revenue.
- Ensure overbookings are well controlled and being carried out by the Front Office team, to achieve the maximization of room sales and revenue.
- Ensure all Front Office team are being updated and aware of all room sales/revenue targets and kept informed of the performance results.
- Conduct regular briefings with the Front Office Personnel to update hotel happenings and to attend to guests' requests.
- To ensure a high standard of liaison is maintained between Front Office and all other departments within Hotel.
- To supervise day-to-day operations ensuring standards are adhered to and maintained.
- Ensure training schedules are being carried out and exercise proper presentation techniques.
- To ensure the well-being of All Front Office Personnel.
- To ensure communications meetings are held and follow up on the matters arising in the minutes of meeting.
- Be fully knowledgeable on relevant information relating to hotel facilities, and places of interest in Kuala Lumpur & Petaling Jaya especially shopping malls, etc.
- Capable of offering first and positive information to Hotel guests when required or requested.
- To maintain the cleanliness of the Front Office and lobby areas.
- Coordinate and work closely with the other Front Office staff.
- To promote goodwill, courteous, friendly helpful at all times.
- To properly handle any emergencies according to procedures.
- To perform any additional duties and responsibilities when requested by the management

**Job Types**: Full-time, Permanent

**Salary**: RM2,772.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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