Duty Manager

2 weeks ago

Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

Job description
- Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest.
- Maintain a high standard of customer relation/ customer service within Front Office.
- Ensure all front liner team exercise a sales attitude and all members of front liner aware of sales opportunities within the hotel which will assist with the maximization of revenue.
- Ensure overbookings are well control and being carried out by the Front Office team, to achieve the maximization of room sales and revenue.
- Ensure all Front Office team are being updated and aware of all room sales/revenue targets and kept informed of the performance results.
- To conduct regular briefing with the Front Office Personnel to update hotel happenings and to attend to guest's requests.
- To ensure a high standard of liaison is maintained between Front Office and all other departments within Hotel.
- To supervise day to day operations ensuring standards are adhered to and maintained.
- To ensure training schedules are being carried out and exercise proper techniques of presentation.
- To ensure the well being of All Front Office Personnel.
- To ensure communications meeting are held and follow up on the matters arise in the minutes of meeting.
- Be fully knowledgeable on relevant information relating to Hotel facilities.
- To maintain cleanliness of the Front Office and lobby areas.
- To co-ordinate and work closely with the Front office team.
- To properly handle emergency procedures relating to bomb hoax and fire and be fully conversant with the procedures.
- To note down any request or information required by hotel guests as and when requested or required, and to act promptly and accordingly.
- To perform any additional duties and responsibilities when requested by the management.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Duty Manager: 2 years (required)

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