Duty Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time 40,000 - 80,000 per year

Company Description

Sofitel Kuala Lumpur Damansara offers 5-star luxury with exquisite comfort and breathtaking views. The hotel seamlessly blends sleek contemporary design with classic French Riviera style, creating an atmosphere of elegance and joie de vivre. Guests can enjoy lavish suites and an inspiring lobby adorned with Malay Hibiscus flowers and beautiful objets d'art. Situated within a 5-minute walk from the MRT station and close to downtown Damansara, the hotel is also near national museums, botanical gardens, shopping centers, and cultural hotspots in the Klang Valley.

Role Description

This is a full-time on-site role for a Duty Manager located in WP Kuala Lumpur. The Duty Manager will be responsible for overseeing day-to-day hotel operations, ensuring guest satisfaction, addressing and resolving complaints, coordinating with different departments, and ensuring that the hotel's standards and procedures are met. The Duty Manager will also manage staff, provide training, and support, and ensure safety and security protocols are followed.

Qualifications

  • Excellent leadership and team management skills
  • Strong problem-solving and conflict resolution abilities
  • Exceptional customer service and communication skills
  • Ability to work flexible hours, including weekends and holidays
  • Experience in the hospitality industry, especially in a managerial role
  • Knowledge of hotel management software and systems
  • Fluency in multiple languages is a plus
  • Bachelor's degree in Hospitality Management or related field

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