Duty Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time 40,000 - 80,000 per year

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,
Traders Hotel by Shangri-La
is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department :
Front Office

Reports To :
Rooms Division Manager

Job Summary:
The Duty Manager oversees daily hotel operations, ensuring guest satisfaction, staff coordination, and safety compliance. This role acts as the key decision-maker in the absence of senior management, handles guest concerns, supports all departments, and ensures smooth and efficient service across the property.

Key Responsibilities

  • Maintain and update the Front Office/Reception manual to support hotel operations.
  • Ensure guest and employee safety during emergencies, prioritizing the hotel's interests.
  • Address guest feedback promptly and coordinate with relevant departments for resolution.
  • Exercise full decision-making authority in the absence of the Front Office Manager.
  • Inspect the lobby and public areas regularly, taking corrective actions as needed.
  • Collaborate with Housekeeping to resolve room discrepancies and maintain room readiness.
  • Stay informed on daily arrivals, room blocks, guest departures, and conduct random room inspections.
  • Personally welcome VIPs and returning guests, ensuring a memorable arrival and departure experience.

Qualifications

  • Proficient in both written and spoken English and Malay; additional languages such as Mandarin, Korean, or Japanese are an advantage.
  • Minimum of 1 year experience in a similar role.
  • Possesses pleasant personality, strong interpersonal skills, and adaptability.
  • Proficiency in reservation systems (Opera, PMS, or similar).

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

  • Duty Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Full time 60,000 - 120,000 per year

    Mandarin Oriental Kuala Lumpur is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Indigo Kuala Lumpur On The Park Full time 14,400 - 120,000 per year

    Company DescriptionHotel Indigo Kuala Lumpur on the Park offers an immersive experience in the heart of Kuala Lumpur's central business district. Reflecting the unique character and culture of the neighbourhood, our hotel provides stunning views of Kuala Lumpur Tower and Merdeka 118, the world's second tallest building. Guests can enjoy elegantly designed...

  • Duty Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Days Hotel & Suites by Wyndham Full time 3,000 - 15,000 per year

    The Front Office Duty Manager is responsible for overseeing the hotel's front office operations during assigned shifts, ensuring seamless guest service and smooth coordination between departments. This role handles guest relations, manages front office staff, resolves operational issues, and makes decisions in the absence of senior management. The Duty...

  • Duty Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time 40,000 - 80,000 per year

    Company DescriptionSofitel Kuala Lumpur Damansara offers 5-star luxury with exquisite comfort and breathtaking views. The hotel seamlessly blends sleek contemporary design with classic French Riviera style, creating an atmosphere of elegance and joie de vivre. Guests can enjoy lavish suites and an inspiring lobby adorned with Malay Hibiscus flowers and...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time 30,000 - 60,000 per year

    Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect,...

  • Duty Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur International Hotel Full time 30,000 - 54,000 per year

    Job Title : Duty Manager – Pre-Opening & Operations Excellence LeaderLocation : Kuala Lumpur International Hotel, MalaysiaReports To : Front Office Manager / Hotel ManagerClassification : Full-Time, Management LevelThe Duty Manager will be responsible for overseeing the hotel's daily operations with highest integrity, ensuring that every guest interaction...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time 40,000 - 80,000 per year

    Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.  We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team.  We live our values;...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Plenitude Hotel Management Sdn Bhd Full time 40,000 - 60,000 per year

    The Duty Manager is responsible for supervising and controlling all room reservations and its operational procedures, assisting the department head in overseeing rooming requirements and the handling of day-to-day operational matters. arrangements.Responsibilities:To ensure efficient handling of local and overseas individual or group.Bookings, facsimile or...

  • Duty Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time 50,400 per year

    Be consistently familiar with every type of accommodation and service in the Hotel, enhancement programmed on rooms inspection through each of the various types of rooms to be coordinated objectively, to be able to fully describe any room to potential guest.Maintain a high standard of customer relations/ customer service within the Hotel Front Office.Ensure...

  • Duty Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dorsett Kuala Lumpur Full time 3,000 - 13,500 per year

    Supervision of the Front Office/Hotel staff and control of hotel's activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by...