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E-commerce Manager

2 weeks ago

Kuala Lumpur, Malaysia Service Desk Sdn Bhd Full time

Based in their Puchong office, the prospective employer is the sole distributor in Malaysia (online and offline) for some China products. You will be in charge of only Malaysia E-commerce in 3rd Party platforms (Shopee and Lazada (with TikTok to be added later).

You will report directly to the Director of the company. Essentially, the core scope of responsibilities covers the following:
1. leading your 4 team members with directions, motivation, process clarity

2. All E-commerce operations (not limited to coordinating digital marketing campaigns, and managing product listings), customer service (understandably, this means front-end and back-end)

3. Deal with all online platform Key Account Managers for backend matters.

4. Driving online sales

5. Coordinating digital marketing campaigns

6. Optimising online platform user experience

7. Planning campaign, budget

8. The E-commerce Manager must also liaise with the E-commerce Person-In-Charge (point person) of the Principal HQ office in China.

Job Responsibilities:

- Plan and lead end-to-end e-commerce platform/ marketplaces' operation (Lazada, Shopee, TikTok Shop, etc) to support the new product digital launches and big campaign periods
- Develop key strategies and implementation paths for e-commerce business according to business objectives, including but not limited to: business strategy platform promotions, differentiated activities and rights planning and implementation, etc
- Responsible for Gross Merchandise Value (GMV) target and regional performance percentage
- Develop, implement, and manage the budget, ensure that the allocated budget is effectively utilised to achieve the organization's e-commerce goals and objectives
- Establish strong working relationships with e-commerce platforms to achieve business goals and keep abreast with events or developments from the marketplace
- Monitor web traffic statistics and analyse product/pricing strategies, sales data, and promotions by generating reports and developing KPIs to create actionable plans to drive business growth
- Manage and oversee customer service representatives on all aspects of customer support, including inquiries, complaints, returns, and order management

**Requirements**:

- Bachelor's Degree and above in Marketing or any related field
- Minimum 5 years experience in e-commerce operation/ brand vertical e-commerce/cross border e-commerce industry is preferred
- Background in handling electronic products in e-commerce platform is an advantage
- Fluent in Mandarin due to business needs
- Strong logical thinking and solid data analysis skills, able to identify and summaries problems from data, active thinking, innovative, and strong continuous learning ability
- Goal-oriented, self-driven and responsible, with good communication and cross-team collaboration skills, and strong stress tolerance

**Salary**: RM6,500.00 - RM9,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- e-commerce operation: 3 years (required)

**Language**:

- Mandarin (required)