Customer Relationship Officer

3 days ago

Masai, Malaysia PAN QUALITY LOGISTICS (MALAYSIA) SDN BHD Full time

**Job Scope / Key Responsibilities**:
Travel to meet clients or visit branches as required (local & outstation).

**1. Customer Engagement & Relationship Building**
- Build and maintain strong relationships with existing and prospective customers.
- Act as the main point of contact between the company and its clients.
- Understand customer needs and provide timely, effective solutions.
- Conduct regular follow-ups to ensure customer satisfaction and loyalty.

**2. Customer Service & Support**
- Resolve issues professionally and efficiently while maintaining a positive customer experience.
- Coordinate with internal departments (e.g., sales, operation teams ) to fulfill customer needs.

**3. Customer Data Management**
- Maintain accurate and up-to-date customer records in the CRM system.
- Track interactions, feedback, and service outcomes to enhance future engagement.
- Generate regular reports on customer interactions and satisfaction levels.

**4. Sales & Cross-Selling Support**
- Support the sales team by identifying upselling or cross-selling opportunities.
- Assist in preparing sales proposals, quotations, or presentations as needed.

**5. Feedback & Continuous Improvement**
- Collect and analyze customer feedback to suggest improvements in products/services.
- Monitor customer trends and provide insights to management.
- Participate in continuous training to stay updated on company offerings and customer service techniques.

**Qualifications & Requirements**:

- Diploma or Degree in Business, Marketing, Communications, or related field.
- Proven experience in customer service or relationship management (1-3 years preferred).
- Excellent communication and interpersonal skills.
- Ability to handle complaints and difficult situations professionally.
- Familiarity with Microsoft Office tools.
- Customer-oriented mindset with a proactive attitude.

**Job Types**: Full-time, Permanent

Pay: From RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

  • Admin/customer Service

    1 day ago

    Masai, Malaysia Buana Tunggal Sdn Bhd Full time

    Providing administrative support to the team, including data entry, filing, and document management - Handling customer inquiries and resolving issues in a timely and professional manner - Maintaining accurate records and updating databases as needed - Coordinating with internal teams to ensure seamless project implementation - Developing and maintaining...

  • Admin Officer

    1 week ago

    Masai, Malaysia UNIQUE TRUCK & TRAILER SERVICES SDN BHD Full time

    ** START WORK IMMEDIATELY** *EXPERIENCE ADMIN TASK -UPKEEP & MAINTENANCE OFFICE - RESPONSIBLE & ABLE TO WORK INDEPENDANT - EXPERIENCE IN AUTOCOUNT ACCOUNTING SYSTEM - EXPERIENCE ASSIST ON SUPPLIER & CUSTOMER DOCUMETATION - EXPERIENCE ON KPI SYSTEM,JKKP - MINIMUM 5 YEARS EXPERIENCE ON ADMIN TASK Pay: RM1,800.00 - RM2,800.00 per month Work Location: In...

  • Front Office Assistant

    2 weeks ago

    Masai, Malaysia IDEAL RISE SDN BHD Full time

    Receptionist and room housekeeping hotel front office customer service GRAND WORLD HOTEL CUSTOMER SATISFACTION IS OUR PRIORITY SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Dispatch Office Assistant

    3 days ago

    Masai, Malaysia GLOBAL PALM VENTURES SDN BHD Full time

    **JOB RESPONSIBILITIES**: 1. DISPATCH - To deliver or collect documents to/from office - ensuring all assigned documents sent in timely manner. - Perform official banking matters and duties such as bank in cheque. - Responsible to update movement and information accurately in the group without any falsehoods. - Arrange all task according to the urgency. -...

  • Customer Service Executive

    5 days ago

    Masai, Johor, Malaysia SC ENGINEERING PACKING & MACHINERY MOVING SOLUTIONS SDN. BHD Full time

    (Mandarin speaker needed) - Need to liaise with mandarin speaking customersProvide introductory information about the company and its products and services to new customersRespond to customer inquiriesAdvise customers on products or services to best suit their specific requirementsPrepare quotations and follow up with customers for their acceptance.Document...

  • Account & Admin Officer

    1 week ago

    Masai, Malaysia NG KEE CHONG & COMPANY Full time

    To assist in preparing sales invoices, vouchers, receipts, quotation, credit note, daily accounting entries, payment vouchers, petty cash voucher, accounts receivable, statement of accounting/collections, submission of SST and filing and bank reconciliation. - Liaison with bankers, auditor, insurance agent, and office team member -To handle general...

  • Customer Service Manager

    7 days ago

    Masai, Malaysia SC ENGINEERING PACKING & MACHINERY MOVING SOLUTIONS SDN. BHD Full time

    **(Mandarin speaker needed) - Need to liaise with mandarin speaking customer** - Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions. - Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and...

  • Cashier / Customer Support Assistance

    1 week ago

    Masai, Malaysia CY CHIN GLOBAL SDN BHD Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...

  • dispatch cum office assistant

    1 week ago

    Masai, Johor, Malaysia GLOBAL PALM VENTURES TRANSPORT SDN BHD Full time

    JOB RESPONSIBILITIES :DISPATCHTo deliver or collect documents to/from office - ensuring all assigned documents sent in timely manner.Perform official banking matters and duties such as bank in cheque.Responsible to update movement and information accurately in the group without any falsehoods.Arrange all task according to the urgency.Resolve any delivery...

  • Purchasing Officer

    1 week ago

    Masai, Malaysia SALUTARY AVENUE MANUFACTURING SERVICES SDN BHD Full time

    **Responsibilities**: - Handle full spectrum of the Purchasing Activities (processing of purchase orders, liaise, monitor, follow-up and expedite delivery from suppliers) - Ensure that all PO issued and release are based on specific lead time - Ensure that the purchasing activities and delivery are in accordance with the agreed schedule such as on-time...