Sales Assistant

5 days ago

Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time

**A. Customer Engagement & Sales**
- Greet customers warmly and identify their needs through active listening.
- Assist customers in making informed purchase decisions based on their requirements.
- Achieve individual and outlet sales targets through upselling and cross-selling.
- Participate in sales campaigns, promotions, and special events.

**B. Product Knowledge & Advisory**
- Maintain up-to-date knowledge of moms & baby products, supplements, and relevant merchandise.
- Provide accurate product information, usage instructions, and benefits to customers.
- Stay updated on market trends, promotions, and competitor offerings.

**C. Operational Support**
- Operate the cashier counter, including opening, closing, and daily cash reconciliation.
- Assist in stocking, organising, and merchandising products to maintain a presentable outlet.
- Arrange deliveries of packages as per management instructions.
- Support team members in handling customer enquiries and operational tasks.

**D. Service Excellence & Problem Resolution**
- Ensure every customer is attended to promptly and courteously.
- Resolve basic customer issues and escalate complex cases to the supervisor or manager.
- Maintain a clean and organised store environment that reflects Alpro’s standards.

**E. Compliance & Professional Conduct**
- Follow company policies, SOPs, and health & safety guidelines.
- Work beyond normal hours when required for store events or operational needs.
- Maintain a professional appearance and positive working attitude at all times.

**F. Mum & Baby Product Specialist (Alpro Baby)**
- Provide guidance to parents on suitable baby formulas, diapers, skincare, feeding accessories, and maternity care products.
- Educate customers on safe product usage, nutritional needs for infants, and essential items for new mothers.
- Stay updated on latest mum & baby product innovations, safety standards, and market trends.
- Support Alpro Baby campaigns, workshops, and parenting events to enhance customer engagement.
- Assist in creating attractive displays and product arrangements for mum & baby sections to boost sales visibility.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 3 months

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person

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