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Customer Service Executive

3 weeks ago

Bangsar South, Malaysia S Business Consulting Full time

Job Title: Customer Service Executive

Working Hours: 11am - 8pm

Working Day: rotation of 5 working days per week (including weekends)

Working Location: Bangsar South

Company Background: Newly built customer service center in Malaysia

**Salary**: RM4000++

**Responsibilities**:

- Provide good customer service promptly.
- Identify and assess customers’ needs to achieve satisfaction.
- Responsible to handle all customers inquiries and feedbacks in a quality manner.
- Manage and ensure timely meeting the customer requirements.
- Ensure maintaining accurate system data and records.
- Assist in interface testing, system setting testing, problem collection, consolidation and troubleshooting.
- Provide product-related information and assist in the process of bidding materials.
- Identifying opportunities for process improvements to enhance the overall customer experience.
- Troubleshooting IT issues and resolving customer complaints.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.
- Back up other team members when there is shortage of manpower within customer service department.

**Qualifications**:

- At least Diploma or Degree in any field.
- Proven experience in a customer service or technical support role, preferably in the IT industry.
- Strong data analytical and tabulation, communication skills and excellent presentation skills.
- Fresh graduates are encouraged to apply.

Pay: From RM4,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- 13th month salary

Application Question(s):

- What is your expected salary?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

Willingness to travel:

- 100% (preferred)