Internal - Assistant Process Improvement Manager - Penang

6 days ago


Bayan Lepas, Malaysia Teleperformance Full time

Qualifications:
**Qualifications and Skills**:

- Yellow belt lean six sigma certification
- Bachelor’s degree in Business, Industrial/Mechanical Engineering, Operations Management, or a related field
- Experience in process improvement within a Business Process Outsourcing (BPO) or contact center environment.
- Proficiency in process improvement methodologies such as Lean, Six Sigma, or Total Quality Management (TQM).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to manage projects and lead cross-functional teams.

**Responsibilities**:
**Enhancing operational efficiency and service quality. While specific responsibilities may vary, the core duties typically include**
- Process Analysis and Optimization: Evaluate existing business processes to identify areas for improvement, aiming to enhance productivity and reduce costs.
- Project Management: Lead or support projects focused on process enhancements, ensuring timely execution and alignment with organizational goals.
- Cross-Functional Collaboration: Work with various departments to implement best practices and drive continuous improvement initiatives.
- Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the effectiveness of process changes and make data-driven decisions.
- Training and Development: Facilitate training sessions to educate staff on new processes and methodologies, fostering a culture of continuous improvement.
- Compliance and Quality Assurance: Ensure that process improvements comply with company policies and industry regulations, maintaining high-quality standards.


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