Incident Response Specialist

1 day ago

Kuala Lumpur, Malaysia SOCAR Mobility Malaysia Full time

Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur? Someone with a startup mentality, who is capable of integrating into a multicultural team?

While you are changing the lives of millions, you will be changing yours too.
Want to be in the driver seat of this wild, yet exciting journey?

**Projects you will be working on?**

To be part of the country's history to have the car-sharing industry regulated and exploring a new area in the mobility industry.

**What will you be engaged in?**

As our new **Incident Response Specialist**, you will have the opportunity to:

- Provide clear guidance to TREVO users in Accident & Late Return
- Manage expectation to both TREVO users and Car Hosts whenever they encounter accident
- Build a process to increase cost efficiency
- Communicate with the workshop panel, insurance agencies, authorities, Hosts and Guests
- Develop a system that records all accident and late return records
- Review, monitor and analyze vehicle coordination efficiency and be able to propose a new plan and suggestion for cost-effectiveness
- Investigate, manage and resolve fraud and theft-related incidents
- Supervise, coordinate and resolve late return issues
- Assisting in other cities accident/late return incidents
- Observe/control GPS distribution across the cities by ensuring the host that receiving met with the criteria set

First and foremost ask yourself: Are you customer-obsessed? If your heart and mind shout “YES, I am”, you have just identified a fundamental match between you and your future TREVO team.
- Doer and executor who can implement plan fast and properly
- Basic knowledge in the automotive industry
- Experience in hiring and managing staff, service contractors and other vendors
- Results-driven with a willingness to experiment and adapt
- Excellent English in written and oral communication skills
- Excellent organizational skill
- Proficient knowledge in using spreadsheets
- Willing to work flexible hours (inclusive weekends, public holidays and midnight)

**What will we offer you?**
- Be part of the fastest-growing car-sharing company in the world
- Opportunity to drive new ideas and make a measurable impact on company metrics
- Work with incredibly driven people with great executable ideas
- Competitive Salary
- SOCAR travelling credits
- International environment (we are 18 different nationalities in the office)
- The chance to launch new markets in different countries
- Endless company events (Futsal, cinema, birthday cakes, celebrations, team lunch and dinner...)

**How will your roadmap to join SOCAR look like?**
- 1 session - Talent Acquisition Team (Virtual or face-to-face)
- 1 session - Hiring Manager (Virtual or face-to-face)Follow us on LinkedIn

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