Customer Success Manager
7 days ago
角色
促進公司與客戶之間的溝通,以幫助確保客戶充分利用我們的產品、保持滿意並保持對公司的忠誠。本質上,確保整個企業和合作夥伴的工作符合整個馬來西亞設定的期望。
成功的候選人需要能夠以客戶為中心的方式解決複雜問題,分析客戶數據,與客戶和團隊成員建立牢固的關係,並對客戶旅程和不同的客戶成功方法有深入的了解。
職責
- 客戶和合作夥伴的主要聯絡點,負責協助他們實現預期結果。
- 在行銷、客戶服務、研發等部門之間的溝通中不斷了解公司的最新動態和跨職能更新。
- 吸引新客戶並幫助他們開始使用產品(價值、功能、價格和技術知識等)
- 協助現有客戶實施公司正在進行的措施(促銷活動、計畫激勵、顧客支援、追加銷售潛力等)
- 對客戶倉庫的庫存餘額進行審查並產生每月報告,並提供現場檢查支援。
- 領導維修團隊處理最終使用者在待機模式下發生的任何故障事件。
- 擴大海外客戶群和新市場,以幫助擴大公司的足跡。
- 其他部門臨時安排的。
要求:
- 3 - 5 年工作經驗,具有良好的客戶成功記錄
- 需要5.5個工作天。
- 出色的溝通技巧以及與不同群體打交道的良好記錄
- 必須具備流利的英語、馬來語和華語能力
- 會說粵語是一個額外的優勢
- 自我激勵、積極主動、具備創業精神者優先。
- 需要批判性思考和解決困難的問題。
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