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Front Office Assistant

3 weeks ago

Kota Kinabalu, Malaysia PERFECT HOST (M) SDN BHD Full time

The front office Executive is responsible for greeting guests in an efficient and courteous manner and directing operations at properties and managing the day-to-day needs of these properties, including arrival, departures, Long Stay/Short term tenant and custodial tasks, while interacting with tenants to collect and process rents checks, maintain lease agreements, and showroom to potential lessees.

**Responsibilities**:

- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
- Coordinates room status updates with the housekeeping department.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
- Reports any unusual occurrences or requests to the manager or assistant manager.

**Education & Experience**
- High School Diploma (or equivalent).
- Experience in customer service or hospitality (e.g., hotel front desk, guest services).
- Good Communication: Clear speaking and writing skills to interact with guests.
- Customer Service: Friendly, helpful attitude to solve guest problems and answer questions.
- Organizational Skills: Ability to keep things in order, manage bookings, and stay on top of tasks.
- Location: Jln Tun Fuad Stephens, Pusat Bandar Kota Kinabalu, 88000

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Day shift
- Early shift
- Evening shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (required)

**Experience**:

- Office Assistant: 1 year (required)

**Language**:

- English (required)
- Bahasa (required)

Work Location: In person